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Phone: (340) 725-4924 Government of the Virgin Islands of the United States DEPARTMENT OF HUMAN SERVICES Press Contact: Ryan Nugent Director of Communications ryan.nugent@dhs.vi.gov For Immediate Release: May 11, 2026 TEMPORARY CLOSURE: DHS Division of Family Assistance, Certification Unit (SNAP/CASH/ECAP) and Medicaid Hold Territorial Staff Training U.S. VIRGIN ISLANDS - The Virgin Islands Department of Human Services (VIDHS), Division of Family Assistance and Medicaid Program announce a temporary closure of the Certification Unit and Medicaid Office territory-wide this Tuesday, May 12, 2026, from 8:00 AM to 5:00 PM. The closure is due to scheduled staff training. To implement new federal mandates and policy updates, the Department will temporarily close for SNAP and Medicaid staff development. This training focuses on enhancing the recertification experience and ensuring the highest standards of service delivery. The Department regrets any inconvenience this closure may cause. For any inquiries or further information, please contact the Division of Family Assistance at St. Croix – Phone: (340) 772-7100 Ext. 7159; 7066; 7012 St. Thomas – Phone: (340) 774-0930 Ext. 4303; or (340) 774-2399 St. John – Phone: (340) 774-0930 Ext. 4275; (340) 725-6221 *Phone service will not be available on the date and time of the training Normal business operations will resume on Wednesday, May 13, 2026. Options to contact our offices and/or to return your documents: St. Croix In person at 41-B Mars Hill, Frederiksted, VI 00820 Via USPS at 4102 Mars Hill, Frederiksted, VI 00840-3376 E-Mail – certoffice.stx@dhs.vi.gov St. Thomas/Water Island and St. John In person or via USPS at 1303 Hospital Ground, St. Thomas, VI 00802 E-Mail – certoffice.stt@dhs.vi.gov For more information on our various programs, please visit the VI Department of Human Services website at www.dhs.gov.vi or on Facebook at https://www.facebook.com/usvidhs).The Department of Human Services (VIDHS) exists to provide social services to members in our community with diverse needs. In times of national uncertainty and hardship we act as a safety- net and exist to inspire hope and empower change through non-judgmental, quality delivery of needed services and resources. The Bryan-Roach Administration is investing in the Territory’s people, infrastructure, and future through transparency, stabilizing the economy, restoring trust in the government, and ensuring that recovery projects are completed as quickly as possible. Visit https://transparency.vi.gov. P R E S S R E L E A S E