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Over the last few weeks there’s been some finger pointing in regards to who does what. What follows is my best guesses and some questions. Please help to fill in the blanks, add appropriate information and questions. Please do not use this discussion as an excuse to flame out - let’s focus on solutions. I will revise and post as a start of a UVI help FAQ. Thanks! ---- Unfunded new hardware and software requests go to Paul Bishop (1542, pbishop@uvi.edu). There is NOT a master (or even minor) list of software/hardware installed or purchased. Some manuals are available in the libraries. Charles Balch has simplified instructions for many UVI applications. There must be a mother load of manuals somewhere. Where and how should desk copies be requested? There are no current plans to purchase additional materials. Computer/network repair requests go to Theresa (4102, aparris@uvi.edu) on STX and Debra (1214, dgrauli@uvi.edu)on STT. Requests for Email accounts go to John Lucas (1216, jlucas@uvi.edu). While the information is now available in electronic form, there is no plan to give all faculty/staff/students/graduate students Email accounts. Training requests on both campuses go to Charles Balch (4114, cbalch@uvi.edu). Charles is supposed to get student help. Theresa and Debra routinely assist faculty as well. Blondelle Potter (1180, ) schedules DL rooms and facilitators on STT and STX. Current schedule is at: http://macserv1/mcenter/VCSched.txt Report DL repair problems and emergencies: On STT to Erik Pattison (1182,epattis@uvi.edu); On STX to Marc Bough, (4106,mbough@uvi.edu); CC John Munro, (1307, jmunro@uvi.edu). DL facility phone numbers are: 713: (692) 3148 807: (692) 4173 T-101:(693) 2184 B-110 (Chase): (693) 2186 Are there basic DL faculty instructions (i.e. Questions above; what should be on; how to display computer screens?). Interface Changes (Menus/Windows) STT Procedure Make requests to Debra in writing (Email OK). Debra either puts it on her extensive to-do list or decides that she will not be able to fulfill the request (i.e. no server space, insufficient license or no money for licenses) Debra responds to request in writing (i.e., "we will Install paradox next week on calypso" or "sorry, but we are unable to install that software do to X).") Process takes about two weeks (I’m not sure about the time frame). Menu Addition Procedure STX Ask Charlie (who checks with Theresa) or Theresa. Given space and legal considerations noted above, software is installed in a day or two by one of the above. H:\!DOCS\MSOFFICE\WINWORD\TEMPLATE\NORMAL.DOT Over the last few weeks there’s been some finger pointing in regards to who does what. What follows is my best guesses and some questions. Please help to fill in the blanks, add appropriate information and questions. Please do not use this discussion a Charles V. Balch Charles V. Balch Over the last few weeks there’s been some finger pointing in regards to who does what. What follows is my best guesses and some questions. Please help to fill in the blanks, add appropriate information and questions. Please do not use this discussion as an excuse to flame out - let’s focus on solutions. I will revise and post as a start of a UVI help FAQ. Thanks! ---- Unfunded new hardware and software requests go to Paul Bishop (1542, pbishop@uvi.edu). There is NOT a master (or even minor) list of software/hardware installed or purchased. Some manuals are available in the libraries. Charles Balch has simplified instructions for many UVI applications. There must be a mother load of manuals somewhere. Where and how should desk copies be requested? There are no current plans to purchase additional materials. Computer/network repair requests go to Theresa (4102, aparris@uvi.edu) on STX and Debra (1214, dgrauli@uvi.edu)on STT. Requests for Email accounts go to John Lucas (1216, jlucas@uvi.edu). While the information is now available in electronic form, there is no plan to give all faculty/staff/students/graduate students Email accounts. Training requests on both campuses go to Charles Balch (4114, cbalch@uvi.edu). Charles is supposed to get student help. Theresa and Debra routinely assist faculty as well. Blondelle Potter (1180, ) schedules DL rooms and facilitators on STT and STX. Current schedule is at: http://macserv1/mcenter/VCSched.txt Report DL repair problems and emergencies: On STT to Erik Pattison (1182,epattis@uvi.edu); On STX to Marc Bough, (4106,mbough@uvi.edu); CC John Munro, (1307, jmunro@uvi.edu). DL facility phone numbers are: 713: (692) 3148 807: (692) 4173 T-101:(693) 2184 B-110 (Chase): (693) 2186 Are there basic DL faculty instructions (i.e. Questions above; what should be on; how to display computer screens?). Interface Changes (Menus/Windows) STT Procedure Make requests to Debra in writing (Email OK). Debra either puts it on her extensive to-do list or decides that she will not be able to fulfill the request (i.e. no server space, insufficient license or no money for licenses) Debra responds to request in writing (i.e., "we will Install paradox next week on calypso" or "sorry, but we are unable to install that software do to X).") Process takes about two weeks (I’m not sure about the time frame). Menu Addition Procedure STX Ask Charlie (who checks with Theresa) or Theresa. Given space and legal considerations noted above, software is installed in a day or two by one of the above. Normal Heading 1 Heading 2 Heading 3 Heading 4 Heading 5 Heading 6 Default Paragraph Font Header Footnote Text List Table Footnote Reference Bibliography Example Quote Question Answer wfxRecipient wfxFaxNum Heading UVZc0 Telecom_Out Telecom_In Page_Heading wfxDate Title_Heading wfxTime wfxSubject Charles V. Balch H:\!DOCS\CERIT\FAQ2.DOCÿ@HP LaserJet 4/4M LPT1: HPPCL5E HP LaserJet 4/4M HP LaserJet 4/4M Symbol Palatino Book Antiqua Courier Courier New ÿOver the last few weeks there’s been some finger pointing in regards to who does what. What follows is my best guesses and some questions. Please help to fill in the blanks, add appropriate information and questions. Please do not use this discussion a Charles V. Balch Charles V. Balch