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dateline: UVI September 26, 2008, vol xiv, number 9 The monthly newsletter of The University of the Virgin Islands Events Calendar In an effort to provide the best pos- sible service to University internal and external clients, and to hold employees accountable for superior service, the University of the Virgin Islands created service charters for many of its divi- sions. Those charters were rolled out at a Service Charter Launch held on Sept. 19 on the St. Thomas and St. Croix campuses. The charters are documents that detail how each department or compo- nent intends to provide the best service. While service is a main part of the char- ters, they also describe the duties of each department or component and pro- vide basic information about UVI. “It’s a program that will ensure marked and significant improvement in the areas of service, accountability and cross functionality,” said Dr. Haldane Davies, special as- sistant to UVI President Dr. LaVerne E. Ragster. Dr. Davies, who is the coordina- tor of the Universitiy’s capacity building initiative, Leap Frog, took the lead in developing the University-wide charters. The process for developing the service charters started Sept. 29 Voices that Count Conference STX Sept. 29 STT/STJ Alumni Meeting STT Oct. 2-3 Voices that Count Conference STT Oct. 4 Reichhold Family Series STT Oct. 7 Excel Workshop STT Oct. 7-8 Service Charter Workshops STT/STX Oct. 8 Reichhold Gala featuring Strings STT Oct. 11 Al Green at Reichhold STT Oct. 19 World Food Day Activities STX Oct. 28 Staff Council Meeting STT/STX more than a year ago. Creation of the charters was lauded as historic by UVI officials. “This is a historic moment in the life of the University,” said Dr. Ragster. “This is an instition that is continuing to work on its development and matura- tion.” Goverment officials congratulated UVI for creating the service charters. “The University has laid the framework from which I can draw on to create a service standard for the Virgin Islands,” said VI Personnel Director Kenneth Hermon. VI Labor Department Commis- sioner Albert Bryan said the documents will bring about positive change. “You can change pro- cesses, you can change proce- dures, but when you change culture, you have clearly ac- complished something,” Bryan said. A series of service charter workshops will be held on both campuses to help faculty and staff further understand the im- portance of service charters and how they impact employees’ daily activities. The service charters will be available for viewing from the UVI website www.uvi.edu. UVI Launches Service Charters, Guarantees Service Standards UVI Top Seven Service Promises To smile To greet everyone we meet To know our jobs . . . and the University To treat your concern as our concern To follow up on everything To treat our co-workers as we would a customer To always remember that communication courtesy matters Lois Saunders, assistant director of the Cooperative Extension Service 4-H Family and Consumer Science Program, discusses the UVI service charters with a newspaper reporter at the Service Charter Launch on the St. Croix campus. Phone-a-Thon Fun UVI Director of Annual Giving and Alumni Affairs Linda Smith, left, and Acting Human Resources Director Yvonne Lawrence contact alumni at the Alumni Phone-a-thon held in August. dateline:UVI 2 John Brewer’s Bay St. Thomas, VI 00802 GET CONNECTED TO UVI news, activities and accomplishments at . . . www.uvi.edu dateline:UVI is a production of the UVI Public Relations Office. Contact us by telephone at (340) 693-1056 FAX: (340) 693-1055 GET CONNECTED TO UVI news, activities and accomplishments at . . . www.uvi.edu Each year UVI’s Reichhold Center for the Arts attempts to bring a season line-up bigger and better than the year be- fore. This year the staff members tried even harder to outdo themselves in celebration of the center’s 30th anniversary. Celebrating three decades of excellece in the arts, the Reichhold Center unveiled an exciting and diverse season of music, dance, animation and culture. The first show of the season is Cirque Le Masque or “Carnivale” - a European-style circus performance on Oct. 4. The grand season opening will be celebrated with a 30th Anniversary Gala on Oct. 8 - the same day the Reichhold Center’s doors were opened for its first season in 1978. The featured performance for the gala will be by Strings - the Haitian folk group. The season runs through May, ending with a performance by Grammy Award winner Billy Ocean. Reichhold Center 2008-2009 Season Cirque Le Masque - Oct. 4 Strings - Oct. 8 Al Green - Oct. 11 Cook, Dixon and Young: The Original Three Mo’ Tenors - Oct. 25 Branford Marsalis - Nov. 15 Pilobolus - Nov. 29 Les Nubians - Jan. 17 Playing Ring - Jan. 31 Mario - Feb. 7 DanceBrazil - March 14 Gregory Isaacs w/Tarrus Riley - March 28 The Musical Adventures of Flat Stanley - April 11 Billy Ocean - May 16 Reichhold Center Celebrates 30 Years On Your Mark . . . Get Set . . . Runners take off in the Wellness Day “Round- the-Campus Relay” held in August on the St. Thomas campus. The competitoin pitted stu- dents against staff and faculty. After years of requests from students, a shuttle service for students, faculty and staff on UVI’s St. Thomas campus began on Sept. 22. The campus shuttle bus accommodates approximately 20 passengers, with seating for 11 and stand- ing room, with rails, for nine. The bus is also equipped with a wheelchair lift. Service is scheduled for 8 a.m. to 9 p.m., Mondays through Fridays. Shuttle runs (regular route) will originate at the Classroom Administration (CA) bus stop ap- proximately every 20 minutes. An extended route including outlying areas such as Cam- pus East and Campus West will be made approximately ev- ery hour on the half hour. Shuttle Starts on St. Thomas Campus For details visit www.reichholdcenter.com.