GAO-20-354, U.S. Postal Service: Expanding Nonpostal Products and Services at Retail Facilities Could Result in Benefits, but May Have Limited Viability
U.S. POSTAL SERVICE Expanding Nonpostal Products and Services at Retail Facilities Could Result in Benefits but May Have Limited Viability Report to the Ranking Member, Committee on Homeland Security and Governmental Affairs, U.S. Senate March 2020 GAO-20-354 United States Government Accountability Office ______________________________________ United States Government Accountability Office March 2020 U.S. POSTAL SERVICE Expanding Nonpostal Products and Services at Retail Facilities Could Result in Benefits but May Have Limited Viability What GAO Found In 2018, U.S. Postal Service’s (USPS) retail facilities, such as post offices, generated about $10.5 billion in revenue and cost approximately $5 billion to operate, making them profitable overall. While such facilities accounted for about 15 percent of USPS’s total fiscal year 2018 revenues, and about 7 percent of its total costs, stakeholders identified other benefits that retail facilities provide for communities—particularly in rural areas—such as local access to government information and services. Example of a U.S. …
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