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ITS NEWSLETTER VOL 8, ISSUE 3 In This Issue WOW Campaign…………….....1 Network Updates..……..…….....2 National Library Week 2013…...3 CETL News…………………….4 STJAC News……………...…....5 SoundPath Savings……………..5 Employee Recognition…………8 WOW Campaign WOW Campaign Each of the three winners will receive a giŌ card for $250. Each person can only win this recogniƟon once per year. GiŌ cards of $25 to $50 may be distributed to recognize those that conƟnue to set the pace for customer service. There is no limit to these awards and are at the discreƟon of the CIO. Each employee will receive a WOW lanyard and name card. These should be worn all of the Ɵme. Recipients of WOW salutaƟons will receive a customer service pin or buƩon that best meets their accomplishment:  I’m kind of a big deal  I radiate pure awesome  I put the cool in water cooler  I make it happen  I am a rock star  Exceeds expectaƟons  Excellence  Make it happen  Service Superstar  Smiley  Super achiever  Together we can Each employee should strive to collect one of each buƩon or pin to wear on his or her lanyard. UVI's email system was upgraded from Live@edu to Office 365 on June 15th. Previous communicaƟons informed you, there are mulƟple phases to the upgrade. We have completed two more of these, making it easier for you to access your email. 1. Federated access ‐ Your email account is now Ɵed to your network login and password. Post the upgrade to 6/28, the network and email accounts were not linked and could have different passwords. Now, your network account password is your email account password. AŌer entering your username at the Office 365 login page, you will be redirected to UVI's federated service where you can again enter the email username or enter your network username (jdoe or 900012345) and the accompanying network password. There is no separate email account password. 2. Single Sign On Access to Office 365 ‐ With the above being said, you can avoid all of that when you desire web access to your email account by simply logging into the UVI portal first (hƩp:// mycampus.uvi.edu). Once you log in there, clicking on the link to Office 365 in your Launchpad will take you directly to your inbox without your having to separately enter the username/network ID and password. This provides you one less url to remember and you gain access through the intranet to which you are already familiar. Office 365 Migration ITS EMPLOYEE CUSTOMER SERVICE AWARD INITIATIVE  Three employees from ITS will be recognized each quarter for their exemplary display of customer service; all ITS employees, including those working part‐Ɵme, are eligible for the award. Full‐Ɵme regular employees will be eligible for Ɵme off, a giŌ cerƟficate or cash; all other employees will be eligi‐ ble for a giŌ cerƟficate or cash prize. Each employee is only eligible for the prize once per year (this will allow everyone a chance to be recognized). NominaƟons will be garnered as follows:  CommendaƟons placed in the SuggesƟon Box  Internal nominaƟons from ITS  CommendaƟons sent to WOW@uvi.edu  CommendaƟons sent through the any other source (For the last two, we recommend that everyone have an email signature direcƟng users to send comments to WOW.) The first three prize recipients will be selected by the CIO. The three winners will then be responsible for meeƟng at the end of the next quarter to select the next winners and those new recipients will follow the same process the following quarter thereaŌer, and so forth. The selecƟon of three winners is not required. Selectors may opt to recognize only one or two persons per quarter. ITS employees can submit internal nominaƟons based on excellent customer service and any three of the other criteria listed below:  ExcepƟonal customer service (REQUIRED)  Improving safety in the workplace  Exemplifying the University’s values  IdenƟfying a process improvement  PosiƟve aƫtude  IniƟaƟve to get the job done  Going the Extra Mile  Leadership  Commitment  Flexibility  Going above and beyond to assist a fellow ITS employee  ContribuƟng outstanding effort on a one Ɵme project Office 365 Migration……...….1-2 myCampus App (myUVI……....2 Research Day…………………...3 Portal Corner…..……………….4 Think Before You Print Campaign….5 2012 LibQUAL Results……...6-7 Showing Our ITS Pride………...8 Wow   Lanyard/  Pins  2 You can conƟnue to use Outlook for access to your email account. You do NOT have to use a browser for access to your UVI email account. If you have not previously configured Outlook for your UVI email, contact the helpdesk to have this scheduled. It is not over yet. There are several more phases to the Office 365 upgrade. We will conƟnue to update you as changes are made and addiƟonal funcƟonality added, including informaƟon on accessing MicrosoŌ Word, Excel, PowerPoint and Lync online. AddiƟonal informaƟon and training sessions about the features of Office 365 will be forthcoming. Please conƟnue to contact the helpdesk at 340‐693‐1466 or helpdesk@uvi.edu with any technology quesƟons you may have. In the conƟnuing effort to improve the Video Conferencing quality between the islands we had Aviat Network service the microwave link between STT and STX from April 25th‐28th. Part of this service was to replace the dishes at Penha and Crown Mountain as we had chronic signal quality issues. The dish replacement was a success and now we are seeing much stronger signal between Penha and Crown Mtn. We have seen a decrease of monitoring alerts (latency, call quality, etc.) from the video conference systems as well. Currently, ITS would give the system an eight out of ten. ITS plan on having the system serviced one more Ɵme in the coming 30 days to get the system working the best that it can. Once this visit is complete, ITS will perform a regular maintenance cycle (dish cleaning, bolt Ɵghtening, etc.). Please conƟnue to give feedback on the Video Conference quality. ITS is working on geƫng some addiƟonal tools in place to give the team improved diagnosƟcs and detecƟon capabiliƟes. Even with great tools, personal opinions are good to hear. InformaƟon and Technology Services (ITS) is happy to announce the new myCampus app, myUVI, which was launched in Fall 2013. Student can register for classes, view registraƟon status, grades and so much more using the myUVI app. Faculty, staff, and alumni can update profile informaƟon, compose and view messages, listen to WUVI radio staƟon and much more. Non‐UVI users can donate to UVI, stay current with access to UVI’s Facebook page, view events and maps of both campuses and more. myUVI is free to all users. Download myUVI from the Ap‐ ple and Google Play stores now. Who should download, install and use the mobile app? The app is applicable to all members of the University of the Virgin Islands, which include faculty, staff, students, alumnus, and board mem‐ bers. The app gives the public the opportunity to view upcoming UVI events, maps, videos, Facebook page, donate and listen to the WUVI radio staƟon. What devices can use the mobile app? Android‐based and Apple devices Where can they download the app? Apple store for Apple devices and Google Play Store for Android‐based devices Why should the UVI community download, install, and use the mobile app? The UVI community is urged to download the app for easy navigaƟon to compose and view messages, view upcoming events, listen to the WUVI radio staƟon, donate, update user profiles to include emergency and address updates, to access academic resources, such as academic holds, registraƟon status, grades, class schedules, register for classes and so much more. The app allows users to access many resources in one locaƟon. When will the mobile app be available? Fall 2013 (August 2013) What is the cost? myUVI is free to everyone. Office 365 Migration Office 365 Migration continued continued Network Update myCampus App - myUVI 3 Thank you UVI and the VI community for making NaƟonal Library Week exciƟng and memorable for 2013! The theme this year was CommuniƟes MaƩer @ Your Library. In keeping with the theme, UVI and the VI community brought acƟviƟes into the faciliƟes and on campus, creaƟng connecƟons and a true feeling of belonging. Library staff on each campus coordinated events that included a rousing, and fun‐filled rendiƟon of the Harlem Shake at the start of the week, Facebook trivia, game day, and staff appreciaƟon treats. The academic component rounding out the events included promoƟon of LibGuides – new online direcƟons for using UVI library resources. Check out recent guides at: hƩp://libguides.uvi.edu/research, and watch for upcoming releases. Faculty Research Day 2013 was a major opportunity to share results of the recent LibQUAL+® assessment project to measure user percepƟons of library service quality. Librarians joined roundtable faculty and staff presenters on each campus to discuss methodol‐ ogy, results and prioriƟes for moving forward. The event was used to disseminate preliminary data regarding user percepƟons and successes, to begin to manage expectaƟons, and to get feedback from UVI community for addressing service gaps idenƟfied. The results provided a snapshot of member service experiences by campus, respondent posiƟon at UVI, and comments by discipline. Research Day parƟcipants were interested to learn what accounted for lower response rates on St. Thomas versus St. Croix, and why faculty percepƟons of willingness to help were lower than other groups. AddiƟonal Ɵme was needed to provide a comparison of results with peer insƟtuƟons, and to digest the over 220 user comments provided which could provide addiƟonal answers. There is a significant amount of data yet to be analyzed from FY13 assessment projects. We look forward to conƟnued disseminaƟon of project results and corresponding enhancements to Library services through the upcoming year. Libraries Celebrate National Library Week 2013 Librarians Present Study at Research Day 2013 4 The Center for Excellence in Teaching and Learning (CETL) conƟnues to make strides in offering relevant training to promote effecƟve use of UVI technologies. The CETL staff conƟnues to provide training on BlackBoard, videoconference and smart classrooms technologies, myCampus, EMS room scheduling system, Adobe Professional XI, MicrosoŌ Outlook, Publisher, PowerPoint. Upcoming training sessions include Office 365 and Adobe Connect. CETL in collaboraƟon with the Center for Student Success will also provide training on TutorTrac and AdvisorTrac. TutorTrac and AdvisorTrac have similar funcƟons but it is a great tool for faculty and students to manage tutoring and advising appointments and details, calendars. Most training sessions are now available via Adobe Connect, where you can aƩend sessions from your desk. When users register, they will answer yes to the Adobe Connect quesƟon if interested and a hyperlink will be forwarded accordingly. The CETL has memberships with the TLT Group and Sloan ConsorƟum, through which faculty, staff and students may aƩend training sessions with no addiƟonal cost. To view or register for any training session provided by the TLT group, please click here. To view upcoming training sessions provided by Sloan ConsorƟum, please click here. If you are interested in parƟcipaƟng in any Sloan Con‐ sorƟum training sessions, please email cetl@uvi.edu, indicaƟng your name, status (faculty, staff, student), and training of interest. Between March 1‐May 30, 2013, the CETL has conducted four (4) BlackBoard sessions, one (1) myCampus session, two (2) EMS sessions, two (2) videoconference sessions, three (3) Adobe sessions, one (1) Email EƟqueƩe session, two (2) Outlook sessions, and one (1) MicrosoŌ PowerPoint and Publisher sessions, respecƟvely, with twenty‐four (24) aƩendees for the month of March, twenty‐ seven (27) for April, and thirty‐six (36) for May totaling 87 aƩendees. Training evaluaƟons are sent to all aƩendees electronically for feedback, which is very important to us. Please provide your feed‐ back accordingly, to include training topics suggesƟons. For more informaƟon, please call CETL at 340‐693‐1609 or 340‐693‐1214.  CETL News CETL News Click on hƩps:// mycampus.uvi.edu/group/ cetl/cetl‐home   to view and/or register for  training!  QuickLaunch  InformaƟon and Technology Services (ITS) has been working on upgrades to the user connecƟon to the banner applicaƟon. ITS is pleased to announce that the upgrades to the servers, operaƟng system, and oracle version of Banner are completed! Users may now access Banner via the QuickLaunch navigaƟon in the myCampus portal. There will be minor cosmeƟc changes in the new Banner interface; however, your username and password will not  change. Please report any issues to the ITS Helpdesk at helpdesk@uvi.edu or 340‐693‐1466. Things You Should Know  Did you know there is a Classified secƟon on myCampus? On your home screen in myCampus, click on the Classified tab. You may post job openings, apartments for rent/houses for sale, undergraduate, graduate, and summer opportuniƟes, internships, items for sale (including books), lost and found and so much more. Start posƟng today by clicking on the appropriate tab and posƟng a new thread. Users may reply accordingly. To share the direct link with users, right‐click on the recent thread post, copy the URL address, click on Messages, select the appropriate user group, and paste the hyperlink in the content box accordingly. Did you know that there is a public announcement folder where you can upload documents to get a direct hyperlink to send in your messages. Simply click on the UVI Projects tab on the home screen in myCampus, click on the Public Announcements folder and add new document. Right‐click on the document you’ve uploaded, copy the URL address, click on Messages and paste the hyperlink in the content box accordingly. Please remember to delete old documents that are no longer needed. If not, ITS will delete documents accordingly. A Frequently Asked QuesƟons/HelpDesk Tab is coming soon to the myCampus home page in November 2013! Stay tuned! 5 There is a new libguide published for the St. John Academic Center (libguides.uvi.edu/stjac), designed to answer quesƟons about enrollment, registraƟon, advisement, courses offered via video‐conferencing and online at the Academic Center. The goal of this libguide is to centralize the most frequently requested informaƟon in a readily accessible format that is easy to understand for those students and potenƟal students that visit, call and email the Center. This informaƟon is oŌen “unique” to the Center and now the staff can consistently answer these quesƟons accurately by referring to and/or referring these inquiring to this libguide. AddiƟonally, the St. John Academic Center is now on Facebook, hƩps://www.facebook.com/uvistjac. This site is used for posƟng events, such as orientaƟons, pictures, and announcements pertaining to the Academic Center to those UVI students that “like” the page. Think Before Print Campaign The “Think Before you Print” project is an iniƟaƟve, from the Office of the CIO, lead by Manager of Technology Customer Service, Cherie Wheatley. The intent of this project is to share the cost of usage for each printer in your department. The goal is to have department heads use the informaƟon to make the deliberate decision to purchase and/or use the most cost efficient printer in their departments. The project began in December 2012; the first step conducted was the physical inventory for each department on both campuses, in which prinƟng devices were idenƟfied. The inventory revealed that most departments had several brands of printers in use. Some printers were for individual‐use, while some were mulƟfuncƟonal copiers that were used mainly for copying. There was no evidence that departments were maximizing the shared network printers in their department, consequently not prinƟng using the least expensive printer. The cost of usage for each printer in the department was calculated and shared with department heads. The cost of usage included the cost of the printer, black ink, color ink and paper. The cost to print a single sheet of paper was calculated by dividing the total cost of ink into the ink yield (number of pages that can be printed by the ink), plus the cost of the bulk paper. This formula produced the cost to print a single sheet of paper from the printer selected. The goal of the campaign is to help departments stop wasƟng money unnecessarily on prinƟng.   The Think Before You Print campaign is coming to your department!  Stay Tuned!    SoundPath Savings As you are aware, the University of the Virgin Islands has been using SoundPath for audio conferencing services for many years. Recently, ITS has negoƟated a discounted rate and is proud to report that audio conferencing services were reduced from $0.07 per minute to $.039 per minute. The discounted rate will save UVI approximately fourty‐five percent (45%) for audio conferencing services. To set up a SoundPath account or for more informaƟon, please contact Ms. Wheatley at 340‐693‐1541 or via email at cwheatl@uvi.edu. St. John Academic Center News St. John Academic Center News 6 Librarians have long been concerned with the quality of service provided to users. UVI’s strategic objecƟves to “Develop a system of benchmarks and metrics for assessment of administraƟve and support services” (Pathways 5A), was welcomed as an opportunity to use a tool that gives a picture of level of saƟsfacƟon in concrete terms. Data collected to assess user percepƟons of library service quality reveal many successes in our overall program, and some areas where improvement or changes are needed. Full reports are accessible through the publicaƟons tab on the UVI Libraries web page. We found that the overall members are saƟsfied with the quality of customer service, resources and faciliƟes. Results show that the extent to which expectaƟons are met (called the adequacy gap) is 0.46. This indicates that we have exceeded the minimum mean expectaƟons for the group by almost half a point. Of course there are scores that deviate from the mean as we examine results by group: faculty, graduate students, and undergraduate students. For example, we now know that undergraduate minimum mean overall expectaƟons are lower than those of graduate students with an adequacy gap saƟsfacƟon level of 0.58 compared to 0.37 for graduate students. Analysis of individual response items provides even closer views of member expectaƟons. The following are selected findings of how users n (n= number of respondents) view current performance in the overall library program (both campuses). Items with lowest mean scores are given priority for further review and acƟon. On a scale of 1‐9, for the following quesƟons: Undergraduate students said:  Perceived (your raƟng of current performance)                                                                                           Desired (performance you would like to see)  Adequate hours of service (n=63) 7.14 8.1 An online catalog that is user‐friendly for finding materials (n=71) 6.8 7.62 Library staff teaching me how to find informaƟon (n=74) 7.62 7.84 Providing reliable access to resources when and where I need them (n=58) 7.16 7.76 Space for group/individual study and research needs (n=61) 7.44 7.89 Graduate students said:            Perceived (your raƟng of current performance)                                                                                           Desired (performance you would like to see)  Adequate hours of service (n=5) 7.6 8.2 An online catalog that is user‐friendly for finding materials (n=5) 8.8 8.6 Library staff teaching me how to find informaƟon (n=2) 6.5 8.00 Providing reliable access to resources when and where I need them (n=3) 8.00 8.67 Space for group/individual study and research needs (n=7) 6.43 8.29 Faculty said:            Perceived (your raƟng of current performance)                                                                                           Desired (performance you would like to see)  Adequate hours of service (n=13) 6.08 8.62 An online catalog that is user‐friendly for finding materials (n=7) 6.43 8.00 Library staff teaching me how to find informaƟon (n=9) 7.33 6.89 Providing reliable access to resources when and where I need them (n=8) 6.25 8.38 Space for group/individual study and research needs (n=16) 6.88 7.94 LibQUAL+® Results 2012 LibQUAL+® Results 2012 7 From responses of overall usage of library resources below, we’ve confirmed that Google, Yahoo, etc. are indeed the first opƟons for seeking informaƟon ahead of the Library databases. This data will be used for targeƟng library instrucƟon at reference desks and within classrooms, as we seek to develop the professional/scholarly skills of our students.   Did you respond to the call for parƟcipaƟon in the LibQUAL+ assessment? If you didn’t, program changes and new developments in library services may not reflect your views. The open‐ended comments secƟon is another opportunity to give feedback not captured through the structured porƟon of the assessment. From the comments secƟon we know what “Ɵcks you off”:   LibQUAL+® Results 2012 LibQUAL+® Results 2012 “The Library closes to [too] early. And it is not open on Saturday's and open late and close early on Sunday. It seems it caters more to the convenience of the staff. This campus has NO WHERE to study comfortably except in the library. but we have to shut it down at 10 pm M-TH. Nice people, just lousy hours for students.” The staff is always nice, and help with any issue. They are sort of like the bookstore, if you need it, they have it. Where else do you expect to find a twee- zers to pull your dollar out of a vending machine. Currently journals are wonderful because of the relationship with Woods Hole. I answered the questions for what things will be in January when Woods Hole is done. The biggest problem is lack of weekend hours when students and I can work. It sets a level of low expectations to tell students to never study on Saturdays. I like the new space. Other universities have coffee etc. in the library but I realize that is wishful thinking. Opportunities to develop curriculum with the library are great. Interlibrary loan works well. I know that you guys care and are trying. STT Female Student - Performing & Fine Arts STT = St. Thomas STX Male Student - Engineering STX = St. Croix STT Faculty Science & Math ...and ITS knows what users desire... ...ITS is reminded of users’ basic needs of daily living... 8 Employee Recognition Employee Recognition ITS Staff AppreciaƟon Treats Shared  with Students and Colleagues Mid‐week of 2013 NaƟonal Library Week brought another lively Shuffle on the Albert Sheen Campus followed by the second annual Student Poetry Shout Out sponsored by the English department. DeKaaz, quotes, poems, and steel pan music echoed throughout the facility for a fun‐filled, educaƟonal event. Later in the week we hosted school students welcoming them on educaƟonal tours for an early taste of academic life at UVI.  Albert Sheen Campus Poetry Shout Out 2013 Read on the Green rounded out the week of acƟviƟes for 2013 NaƟonal Library Week. This event now in it’s 7th year, is a collaboraƟon between the Paiewonsky Library staff and the St. Thomas/St. John Library Associa‐ Ɵon promoƟng literacy and learning through games, book exchanges, yoga, face painƟng, and raffled prizes. Over 40 adults and children listened to reading and poetry selecƟons from a variety of presenters including Senator Tregenza Roach, our own UVI Professor Rosalyn Rossignol and UVI students and up and coming storytellers. The libraries’ Facebook page likes increased as students went to the page to parƟcipate in library trivia and treasure hunt. ITS hopes this medium can be an effecƟve venue for aƩracƟng 21st century learners to UVI libraries’ services, resources, and training.   Showing Our ITS Pride Mr. Alex Caraballo is being recognized for his hard work and commitment to ITS. Alex was forced to step up when technical posiƟons became vacant. Though Alex is the newest member to the ITS team, he works like a seasoned veteran. Alex can be counted on within ITS, to include UVI students, faculty, and staff on any issue arising throughout the workday. He has provided support and has performed network infrastructure upgrades for the St. John Academic Center. In addiƟon to providing excellent customer support, Alex is also a general technology whiz‐kid that has developed an impressive skillset. His work on the wireless network upgrades, Zabbix monitoring system, and various other data center projects have been very valuable to the ITS component. He has a degree in Computer Engineering from the University of MassachuseƩs at Dartmouth. Alex is an infrastructure technician at UVI. He was quickly embraced by the UVI family, with specific requests for his assistance. ITS is proud to have Alex as part of the ITS team.