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ADMINISTRATION AND FINANCE COMPONENT Customer Service Charter 2020 Service Charter Launched September 19, 2008 Administration and Finance Component Administration Budget & Financial Reporting Analysis Campus Police/Security Physical Plant & Capital Projects Business and Fiscal Affairs Accounting & Purchasing Bookstore & Campus Operations Human Resources Benefits and Immigration Services Ms. Shirley Lake-King, CGFM Vice President/CFO Administration and Finance 2 John Brewers Bay St. Thomas, VI 00802-9990 sking@live.uvi.edu Phone: (340) 693-1400 Contact Us! Ms. Earlyn Casimir Special Assistant to the VP for Administration & Finance (340) 693-1403 Ms. Stacey Chados Acting Controller (340) 693 1446 Ms. Delicia Greenaway-Henley Budget Manager (340) 693-1411 Mr. Theodore E. Glasford Chief of Campus Police & Security (340) 693 – 1530 Mr. Charles Martin Director, Physical Plant (340- 693-1502 Mr. Charles Ronald Meek Director, Human Resources (340) 693—1421 Ms. Kima Gaton-Enrique Administrator (340) 693-1400 Ms. Nereida Washington Director, Campus Operations, STX (340) 692-4161 www.uvi.edu We will provide quality service by . . . We promise to . . . Our mission is to . . .  Giving general oversight over all capital projects at the University — regarding major renovations, and the construction of new buildings.  Managing the day to day accounting functions of the University.  Assessing and monitoring fiscal performance including budgeted revenues and expenditures. 0.5  Administering the University’s Benefits programs.  Planning, developing and coordinating the delivery of physical environments to support and enhance the University’s mission.  Administering and updating Personnel Policies and Procedures.  Ensuring the uninterrupted flow of educational, research, and administrative activities.  Continuously improving the financial and facilities management services we provide to students, faculty, staff and external constituents.  Developing processes to enhance customer satisfaction with programs, services and products.  Developing strategies to address areas of potential or existing vulnerabilities.  Smile.  Greet everyone we meet.  Know our jobs … and the University.  Treat your concern as our concern.  Follow up on everything.  Treat our co-workers as we would a customer.  Always remember courtesy in communicating matters.  Affirm, students are first at UVI.  Create a clean, comfortable and safe University environment.  Facilitate business and financial services of the University with internal and external customers.  Provide support to students, faculty and staff.  Develop, manage, deliver and enhance the administrative and financial services that enable the University to achieve its mission.  Move the Institution from good to great! Our goals are to . . .  Create and disseminate quality information for planning, budgeting, management and accountability.  Maintain a quality workforce and work environment.  Ensure all capital development projects meet the goals of the University.  Continuously improve the financial and facilities management services we provide to internal and external constituents.  Maintain the University’s physical appearance, financial integrity, and employee satisfaction.