Banking and Insurance
Banking and Insurance Customer Satisfaction Survey Please complete this form and drop it in the box designated or mail to: Lieutenant Governor’s Office Division of Banking and Insurance 1131 King Street, Suite 101 Christiansted, St. Croix 00820 When I called or visited the office, the person answering the telephone or sitting at the reception desk was: □ Courteous and helpful □ Somewhat helpful □ Not very helpful □ Uninterested □ Rude The person who served me at this office was: □ Courteous and helpful □ Not very helpful □ Uninterested □ Refused to help □ Rude The service I received at this office was: □ Excellent □ Good □ Satisfactory □ Unsatisfactory □ Poor The timeliness of response was: □ Excellent □ Good □ Satisfactory □ Unsatisfactory □ Poor Accuracy of the information was: □ Excellent □ Good □ Satisfactory □ Unsatisfactory □ Poor I visit this office: □ Frequently □ Not Frequently □ Rarely WEBSITE USERS ONLY: Is our website user-friendly? □ Yes □ No If no, reason? Was it helpful in providing useful information? □ Yes □ No If no, reason? …
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Banking and Insurance Customer Satisfaction Survey Please complete this form and drop it in the box designated or mail to: Lieutenant Governor’s Office Division of Banking and Insurance 1131 King Street, Suite 101 Christiansted, St. Croix 00820 When I called or visited the office, the person answering the telephone or sitting at the reception desk was: □ Courteous and helpful □ Somewhat helpful □ Not very helpful □ Uninterested □ Rude The person who served me at this office was: □ Courteous and helpful □ Not very helpful □ Uninterested □ Refused to help □ Rude The service I received at this office was: □ Excellent □ Good □ Satisfactory □ Unsatisfactory □ Poor The timeliness of response was: □ Excellent □ Good □ Satisfactory □ Unsatisfactory □ Poor Accuracy of the information was: □ Excellent □ Good □ Satisfactory □ Unsatisfactory □ Poor I visit this office: □ Frequently □ Not Frequently □ Rarely WEBSITE USERS ONLY: Is our website user-friendly? □ Yes □ No If no, reason? Was it helpful in providing useful information? □ Yes □ No If no, reason? Is there anything you would like to see on our website? How often do you visit the Lieutenant Governor website? □ Frequently □ Not Frequently □ Rarely ADDITIONAL COMMENTS Explain reason for calling or visiting the office or browsing our website: _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Other Comments or Suggestions: __________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Optional: Name: _________________________ Telephone Number: _________________________