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ITS Newsletter Vol. 3, Issue 3 SPECIALIZING IN FUTURES HISTORICALLY AMERICAN. UNIQUELY CARIBBEAN. GLOBALLY INTERACTIVE. Information & Technology Services PROVIDING THE TECHNOLOGY SOLUTIONS AND THE INFORMATION RESOURCES TO ACHIEVE VISION 2012 U V I niversity of the irgin slands May 2008 Technology Changes ....COMING SOON • Changes in Managing Grants Online • Campus-wide Wireless Access Updates to Bookstore Systems • Online OTS Reporting • • Library Renovations • 7x24 Computer Lab Access • PC Replacement Plan Rollout Microsoft Offi ce 2007 • ITS is looking forward to the Fall semester and is busily preparing, repairing and expanding. We are in the fi nal stages of the network upgrade and security project and have reached im- portant milestones – including the stability and redundancy of the UVI infrastructure. We are also upgrading printing capabili- ties across the campuses to elimi- nate the diffi culties experienced during the past semesters. ITS is also preparing to implement it’s customer service charter which promises to improve cus- tomer experiences with technol- ogy and in the libraries on both campuses. This includes a single point of contact on each cam- pus for library and technology needs. The Internet2 connection, which has been long in coming, is near- ing completion. ITS continues to work with the UVI Research and Technology Park to deliver this service before classes begin in the Fall. The ITS staff continues their dili- gent and dedicated efforts to resolve outstanding service issues and improve the systems to better meet the needs of our students. We appreciate your support and look forward to continuing to im- prove your technology and infor- mation experiences. I encourage any feedback and can be reached at x1540. Letter from the CIO Information & Technology Services has created new email accounts for students using Google Mail. The Google Mail service is available as an option for all students, at their discretion. New students who do not have an email address are strongly encouraged to utilize the new Google Mail service as a fi rst choice. Students can request a new email account by contacting the Helpdesk at 693-1466. Whatever your email preference, it is important that all students update their respective Black- board account with an email address of their choice. The email supplied in Blackboard will be utilized to provide students with offi cial UVI communication from faculty, Student Affairs, and Administration. Frequently Asked Questions What happens to mail in the old student mail system? How is mail in the old mail system trans- ferred to the new Google mail system? Students must migrate mail from the current UVI system to Google Mailor or an address of their choosing. How does the new mail system work with Blackboard? At the beginning of the semester, the email address in Banner is written into Blackboard during the student and course load process. If a student changes their email in Blackboard, this change is not overwritten by subsequent Banner updates within the respective semester. Students are encouraged to update their Blackboard account with their preferred email address. Students can access email at http://myuvi.net. Username = fi rst initial, middle initial, last name up to 14 characters Example: John James Doe = jjdoe@myuvi.net Initial password = fi rst initial, fi rst six letters of last name, last 4 numbers of UVI ID Upon initial login, the student will be prompted to change his/her password. NOTE: If no middle initial is reported to UVI, none will be used in the username creation. Instructions on creating a Google Mail account: Benefi ts of Google Mail: With Google Mail, students can communicate using Gmail, Google Calendar and Google Talk. They are also able to collaborate and publish documents with Google Docs, allowing them to share fi les and collaborate in real-time. These email accounts have been created using the student’s fi rst initial, middle initial and full last name (up to 14 characters) as the username. Greetings University Community: The Information and Technology component has made a solid commitment to becoming a cross-functional unit of the University of the Virgin Islands. Moving forward with this objective we have recently merged the Information Technology helpdesk and the Library Circulation desk into one unit. We identify this unit as our “ITS Service Desk”. Services offered to students and faculty by the ITS Service Desk are as follows: book check outs, reset passwords, activate a library card, loan equipment, and sign up for voice/data activation in the residence halls, loan software and make a help desk request for technology services, just to name a few. Our hours of operating during Summer Sessions I and II for the St. Thomas and St. Croix campuses are posted below. ITS Component Operating Hours Update on UVI Student Email System Tina M. Koopmans Chief Information Offi cer Tina.Koopmans@uvi.edu Monday thru Thursday 8:00am to 10:00pm Friday 8:00am to 8:00pm Saturday 10:00am to 5:00pm Sunday 1:00pm to 8:00pm ITS Newsletter Vol. 3, Issue 3 It became apparent after the network upgrade performed Fall 07, we needed to shift our focus to the security of our net- work along with making sure the basic infrastructure was in good working order based on industry best practices. The security project consists of three (3) major components: 1. Installing fi rewalls on both campuses. Firewalls block intruders from coming on to our network to gain unauthorized access to our database information. We have installed redundant fi rewalls on STT and will be installing redundant fi rewalls on STX in the coming weeks. Benefi ts: * We can stop unauthorized access to our network and database information. * We can now control off campus user access to the network through a Virtual Private Network (VPN) A VPN is a network that uses a number of systems that enable the creation of private networks using the Internet as the medium for transport- ing or tunneling the data. *We can create site-to-site VPNs. This means we can securely tunnel applications like Blackboard and Banner from both campuses. 2. Mail gateway/spamming appliance was successfully installed. The appliance installed is called Ironport (http://www.ironport.com/) and is rated #1 by Gartner Consulting which provides independent reports and reviews on networking appliances. The installation was completed by a senior network engineer from Ironport who specializes in University installs. 3. Web/content fi lter: An installation date is to be determined. The appliance that will be installed is called Bluecoat (http://www.bluecoat.com) and is also rated number #1 in the Gart- ner report. Web site blocking and content fi lter is not based on dictionary words anymore. This is older technology. This appliance blocks sites based on how domain names are registered on the Internet. If the sites are registered as science and educations sites, they will not be blocked. However, if they are known offenders and are registered as pornography, gambling, and/or gaming sites, they will be blocked. Additionally, this service can be managed down to the port, mac and IP address as well as by site. Therefore, if there happens to be a site that is blocked that you need to visit, we can make that site available to just your workstation. Secure Network Access: Web Application Security and Secure Gateway UVI employees can now securely access network resources from off campus with high speed internet service (DSL speeds or greater), a workstation/ laptop (Vista is not compatible), and the appropriate VPN software. To request and set up your VPN access account, you must contact the Helpdesk at 693-1466. An account will be set up with your user name and password and instructions on how to download the software needed will be e-mailed to you. Ironport uses three methods to detect spam: a. Reputation fi ltering – a proprietary outer layer defense developed by Ironport called “sender base”. This provides a real time e-mail traffi c threat assessment and identity suspicious e-mail sender by verifying IP address against DNS records using encrypted keys. All senders have a valid IP address. This mail is never delivered be- cause its IP address is not verifi able. Addresses that are not verifi able are spoofed/phishing e-mails 100% of the time. b. Anti-spam fi ltering – Ironport’s context adaptive scanning engine examines the text of the message, including “what” content the message contains, “how” the message is constructed, “who” is sending the message, and “where” the call-to-action of the message takes you. By combining these elements, Ironport’s anti-spam stops broadcast range of threats. c. Virus detection – Ironport blocks e-mails with attachments that have executables or regular attachments that have been scanned and contain viruses. Secure Network Access: VPN now available ITS, Accounting and the Human Resources components are currently in the process of implementing Web Time Entry for Banner Web. Web Time Entry is a web-based time entry system that allows for tracking, approving and managing em- ployee time incurred. This feature will allow employees to enter time on the Web. Training will start in June 2008. Web Time Entry ITS is currently in the process of fi nalizing a plan to replace computers within each component and will meet with all compo- nent heads to verify and fi nalize the list of PCs that will be a part of the replacement plan from their area. Implementation is set for October 2008, based on funding from each component. PC Replacement Plan ITS Newsletter Vol. 3, Issue 3 Blackboard is now equipped with Campus Pack Suite. Campus Pack™ is a suite of easy-to-use tools for learning, sharing, and collaborating to engage students and enhance the e- learning environment. The suite includes the following applications: Teams LX™: for building wikis Teams LX brings wikis into the Blackboard environment. Users can easily work together to organize information and keep a history of the work, facilitating review and assessment. Journal LX™: for blogging With Journal LX, instructors can create blogs in which students can refl ect on and analyze course-related topics and assignments. Students can review and comment on their peers’ postings, and instructors can participate with students in the evolving dialog. Podcast LX™: create podcasts with ease Podcast LX integrates podcasting into the Blackboard environment without requiring additional infrastructure. It allows instructors to easily create RSS feeds and post episodes, and it allows students to subscribe to course feeds with one click. Expo LX™: create and share personal spaces and e-portfolios Expo LX creates space for individuality within your learning system. Both students and instructors can author content in the form of blogs and websites, and share their sites with the campus community. Search LX™: for searching course content in Blackboard Search LX is an essential tool for fi nding course content with speed and accuracy. The top-of-the-page search box and advanced searching options streamline content retrieval. Campus Pack Suite Now Available New VIUCEDD/RPS Videoconference Rooms ITS has recently completed work on new videoconference facilities for VIUCEDD (see photo on right). This project was made possible by the efforts and support of the VIUCEDD program, The Westchester Institute for Human Development, the UVI Research and Pub- lic Service component, and the UVI ITS component. These videoconference rooms are intended to be training centers for VIUCEDD and RPS programs although other areas may use the facilities when they are available. The systems include all of the standard features of all UVI videoconference rooms such as computer input, DVD playback and document cameras. The rooms are T-114 on St. Thomas and REC-133 on St. Croix. Monday through Friday 8:30 am to 5:00 pm EDUS Operating Hours Enterprise Data & User Services (EDUS) operating hours for Summer Sessions I and II are as follows: How to Retrieve Quarantined Emails The IronPort Spam Quarantine holds spam and suspected spam messages addressed to the user. These messages were set aside during processing so that users can verify whether or not these messages are indeed spam. Quarantined messages will be auto- matically deleted after a certain amount of time (set by the email administrator), so users do not need to take any action. Users can sort the message listing by clicking on the column headers (From, Subject, Date, Size). To read a message in the quarantine, click the message’s subject. The message is shown in the Message Details page. From here, the user may release a message from the quarantine or delete it. To release a message from the IronPort Spam Quarantine, click the checkbox next to the message (or messages) and then select Release from the drop-down menu. If the user is viewing the message in the Message Details page, select Release from the drop- down menu. The message is then released from the quarantine and delivered to the user’s Junk Mail inbox in Outlook. To delete a message, click the checkbox next to the message (or messages) and then select Delete from the drop-down menu. If the user is viewing the message in the Message Details page, select Delete from the drop-down menu. Using the search/advanced search fi elds, users can search their quarantined messages for a specifi c term in the message. Search results are displayed in the Search Results page. Users can read, delete, and release messages on this page. To clear the search results, and return to the users’ current list of quarantined messages, click Clear Search. Users can create safelists to ensure that messages from certain senders are not scanned with anti-spam scanning engines. Select the checkbox next to message, and choose “Release and Add to Safelist” from the drop-down menu. Directions to access IronPort quarantined email: 1. Go to: https://146.226.2.10:83 2. Enter UVI email user name and password ITS Customer Service Charter -- DRAFT ITS, along with the rest of the UVI components, ITS is working on completing a service charter. We would like your feedback on our proposed standards. Please review this special supplement and send feedback to Cherie Wheatley via email or telephone. We would also be glad to meet with your department or area to further discuss our service charter. Please call x1460 to schedule a time. You can review the entire service charter on the ITS Blackboard course. WHO WE ARE Information & Technology Services (ITS) is a subdivision (component) of the University of the Virgin Islands which was estab- lished to provide technology and information resources to meet the varying needs of the University community. In Decem- ber of 2004, the University of the Virgin Islands committed to a reorganization of the technology and library resources into a single University component with the objective of improving service to our customers and maximizing resources. The new component was named Information & Technology Services (ITS). Information & Technology Services is in the business of pro- viding resources and technology support to achieve the mission, vision and strategic objectives of the University of the Virgin Islands (VISION 2012). We are dedicated to service, accountability, and cross-functionality. SERVICE In keeping with the Mission, Vision, and Strategic Goals of the University of the Virgin Islands, the staff of ITS is dedicated to serving the technological and informational needs of the University of the Virgin Islands and general community. This effort in- volves anticipating and assessing customer needs in order to acquire resources and implement services. We strive to provide effi cient service while demonstrating high-quality work, professionalism, courtesy, technical competence, and innovation. ACCOUNTABILITY Information & Technology Services Team members are responsible to the University and to each other for the successful completion of the work of the component. In addition to the essential duties and responsibilities of each position, every team member is accountable to demonstrate outstanding communication skills, effective collaboration, personal initiative to overcome obstacles and the ability to work effi ciently to meet deadlines and the needs of our customers. CROSS-FUNCTIONALITY The Information & Technology Services component of the University is a combination of library, information and technology resources combined to support the needs of University stakeholders. Every team member will be required to support the overall mission of the component and the University by participating in cross-training on functions of the component and by participating in the delivery of services through the main customer service centers on each campus. This may include per- forming technical or clerical duties to meet the immediate needs of students, staff and faculty. As the hub of the component for each campus, these customer service centers are responsible for providing library information and services, technology and help desk support, and media and classroom assistance. WHAT WE DO In keeping with the Mission, Vision, and Strategic Objectives of the University of the Virgin Islands, ITS is dedicated to sustaining the technological and informational needs of UVI and the general community. We provide the technology solutions and information resources to achieve Vision 2012 in a variety of ways. We maintain accountability for the reliability of the network infrastructure in support of the University’s strategic direction, which provides access to information technology services and global communication via voice, video, and computer networks. We develop and promote enterprise-wide applications. ITS provides library services and resources while serving as advocates for UVI faculty and student technology needs. We also provide high quality customer service to our clients and stakeholders (customers). We are committed to service, account- ability, and cross-functionality. OUR CUSTOMERS Our customers and stakeholders are the students, faculty, and staff of the University of the Virgin Islands and the Virgin Islands community. OUR SERVICES We are dedicated to meeting the information and technology needs of the University community. We will: • Provide technology resources that support instruction; • Provide a reliable network infrastructure; • Develop, promote, and support University-wide application software; • Provide library resources and services; • Provide instruction in the use of technology and library resources; • Insure that our customers receive accurate, consistent and responsive customer service. ITS Newsletter Vol. 3, Issue 3 To enroll in the Information & Technology Services Blackboard Course: •Access the Blackboard site: http://blackboard.uvi.edu/Login •Click on the “Courses” tab in the upper right-hand corner of the screen •In the “Course Search” box enter information technology services •Click on the “Enroll” button next to the Information & Technology Services class •Click “Submit” •Click “Okay,” and the user will be directed to the course Our Services Provide information resources Provide instruction and support in identifying, retrieving, and using information and technology resources. We will provide a reliable and stable network. Provide high quality customer service to our clients and stakeholders (customers). Provide technology to support teaching and learning Service Principles Our telephones will be answered promptly We will be courteous, professional and helpful We will be accessible by telephone during business hours We will assist customers promptly We will be courteous, professional and helpful We will be accessible ITS Newsletter Vol. 3, Issue 3 Measures of Effectiveness The libraries are open and the service desks are staffed Monday-Thursday, 8:00am- 10:00pm, Friday 8:00am-8:00pm, Saturday 10:00am-5:00pm, and Sunday 1:00pm-10:00pm while classes are in session. Most requested materials will be made available within 10 days. Special requests will be made available within 30 days. Reference services will be available face to face, via telephone and email during the library’s normal operating hours. All students in general skills classes will receive training in information literacy skills and library use. Training is available for all classes upon the request of faculty. We will offer monthly training sessions in information and technology resources to faculty and staff. Scheduled maintenance will be announced at least 48 hours in advance and will be planned during low use hours. Within 60 minutes of identifying a problem with our technology, we will notify the Univer- sity students, staff, faculty and community via email. In the event that email is not func- tional, we will use the audix system to notify our customers. We will respond to phone calls at the helpdesk within four rings and solve 30% of helpdesk requests during the fi rst call. We will provide the customer with feedback on the progress of helpdesk tickets every three business days until the requests are completed. We promise to inform our customers about the implementation of approved projects in the ITS Project Plan not less than 30 days prior to execution. We will disseminate this infor- mation in our ITS newsletter, which is published three times a year. We will publish an ITS newsletter three times a year. Rooms with technology are prepared and useable at the beginning of a confi rmed event scheduled through Event Management Systems (EMS). We will conduct daily scheduled reviews of classrooms and labs to identify problems and resolve potential service issues. Service Standards We will respond to our customers’ calls within four (4) rings. We will answer queued calls to our Call Centers within two (2) minutes. When answering the telephone, we will provide the caller with our name and work area. When we call our customers, we will provide our name and work area and tell you why we are calling. We will provide coverage to all departments within ITS through the ITS Helpdesk (693-1466), the St. Thomas Library (693-1367), and the STX Library (692-4130). The Offi ce of the CIO, ITS Helpdesk, and Libraries will respond to customers’ telephone messages within one (1) working day. Our recorded messages will be current and give appropriate contact details during ab- sences. We will serve customers within ten (10) minutes of their arrival, if they have an appoint- ment. We will serve customers within 20 minutes if they do not have an appointment. We will advise customers, in advance, about any unexpected delays in attending to them. We will be neatly dressed and well presented. The ITS Helpdesk and UVI Libraries will have in-person service options. Our offi ces will be clean and comfortable, and, with additional funding, have clear sig- nage and current, relevant information on display. ITS Newsletter Vol. 3, Issue 3 St. Croix Campus: RR 1, Box 10000 Kingshill St. Croix, Virgin Islands 00850-9781 St. Thomas Campus: #2 John Brewer’s Bay St. Thomas, Virgin Islands 00802-9990 The University of the Virgin Islands is accredited by the Commission on Higher Education of the Middle States Association of Colleges and Schools, 3624 Market Street, Philadel- phia, PA 19104, 215-662-5606. The Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Commission on Recognition of Postsecondary Accreditation. Send E-mail to: pr@uvi.edu Faculty/Staff Online Technology Training Faculty and staff took advantage of three online professional development webcasts sponsored by ITS and delivered by TLT Group on Friday, May 9th. The topics covered were: 1. Seven Principles of Effective Teaching & Learning with Technology - Strategies for using technology to improve teaching and learning, based on Chickering and Gamson article describing the Seven Principles of Good Practice in Undergraduate Education (1986) http://www.hcc.hawaii.edu/intranet/committees/FacDevCom/guidebk/teachtip/7princip.htm. 2. Using Flashlight for online surveys - online survey tool part of TLT membership with options for developing surveys and ana- lyzing responses. (During the session, participants began the development of a survey to fi nd ways for improving collegiality between campuses. We expect participants to complete and administer the Flashlight survey in the near future.) 3. Using UVI’s TLT membership for professional development – presentation on a variety of technology tools for teaching and learning. For the fi rst half of the session, UVI participants joined with other faculty and staff in “Friday Live”, a regular technol- ogy forum presented weekly by the TLT Group. The UVI group then wrapped up with a review of TLT resources available to us through our TLT Group membership. To access the calendar for upcoming training opportunities, go to http://www.tltgroup.org/calendar.htm. LEGAL NOTICE University of the Virgin Islands Research and Technology Park Corporation (RTPark) We are a prospective applicant under the Rural Broadband Access Loan and Loan Guarantee Program being administered by the Rural Utilities Service (RUS), United States Department of Agriculture. We are required, as a prospective applicant, to announce our intent to provide broadband services (as defi ned by the Federal Communications Commission, data transmission speeds exceeding 200 kilobits per second) in the United States Virgin Islands, an unincorporated territory of the United States, in the following areas as defi ned in the Virgin Islands Code, Title 17, Chapter 34: “Research and Technology Park” means real property owned or leased by the University of the Virgin Islands in the Virgin Islands which has been leased to RTPark by the University’s Board of Trustees pursuant to a resolution adopted at a duly constituted meeting of the Board, which resolution, proclamation, or order shall include a detailed legal description of the area to be included in the Research and Technol- ogy Park and any real property owned by RTPark or leased from any other party (defi nition from §482(j)). “Research and Technology Park project” means any building, whether or not in existence or under construction or other improvement; purchase of an existing building; refi nancing of an existing building in order to facilitate substantial improvements thereto; or real estate improvements, including remodeling and refurnishing of or adding to existing property or both, and, if a part thereof, the land upon which it is located, and all real property deemed necessary to its use (defi nition from §482(k)). Incumbent broadband service providers have 30 days from the date of this Legal Notice to inform RUS if they are currently providing broad- band service in these areas or if they have a commitment to provide service in these areas. Incumbent broadband service providers should submit to RUS, on a form prescribed by RUS, the number of customers receiving broadband service in the proposed service area, the rates of data transmission, and the cost of each level of service or proof of commitment to provide service in the proposed service area. A map should also be provided showing the boundaries of your service area in relation to the areas above. A Legal Notice Response Form can be obtained from RUS’ website at www.usda.gov/rus/telecom. The Virgin Islands Code may be browsed online at http://www.michie.com/virginislands/. UVI Librarian recognized as “Librarian of the Year” Cynthia Richards, Public Services Librarian at the Ralph M. Paiewon- sky Library, was honored on May 18, 2008 by the St. Thomas-St. John Li- brary Association (STSJLA) as Librar- ian of the Year with a luncheon at Pilgrim’s Terrace. Ms. Richards was recognized for her work in both the public and public school libraries, in addition to the Ralph M. Paiewon- sky Library where she has been a full-time Librarian for eight years. Full employee pay details are available in Banweb. Employees are now able to view current pay, banking and leave information on Banner Employee Self-Service Web, all in one location at http://ban- web.uvi.edu. ITS and Accounting will be offering training for employ- ees, teaching all how to maneuver the site in order to attain employee related information. Listen out for the training sessions. Call the Helpdesk at x1466 if you need a login or password. Employee Pay Stub Details in Banweb http://library.uvi.edu Library Website Changes and additions have been made to the Library’s homepage, making it more usable and complete with convenient online forms. You can view the site at: ITS Newsletter Vol. 3, Issue 3 UVI students, faculty and staff will soon be able to receive emer- gency alerts, announcements and campus updates through their cell phones via text message. Colleges and Universities around the country are instituting emergency notifi cation sys- tems, like clearTXT, in order to boost campus security. Users will sign-up and access clearTXT through their UVI Black- board account and will have the ability to opt-in to receive a variety of messaging services. Users will not be automatically enrolled in the alert system as cell phone providers have service plans that may charge a per-message fee. The secure clearTXT/ Blackboard interface insures that user cell phone numbers and contact information are not compromised. Messages may be sent to a cell phone with any carrier; all carriers in the VI are already registered in the system. Once a user has signed up with clearTXT, he or she will receive all UVI emergency notifi cations by default. Emergencies include events that could threaten life safety on a campus and/or se- verely impact normal campus/college operations. This may also include severe weather alerts such as hurricane, severe storm and fl ash fl ood warnings. Additionally, since clearTXT is synchronized with Blackboard, us- ers may choose to receive class ‘Announcements’ (schedules/ room changes, instructor absences, etc.), via text message. Us- ers can opt-in for messaging service for each class, every se- mester. Public Relations currently maintains a Blackboard pres- ence, as does the Student Government Association, and ITS. Users would also have the ability to receive special announce- ments (upcoming events, presentations, important dates, print- er downtime, etc.) from these courses. The listserve and mail alias issues were recently resolved. To recap, the installation of the new mail gateway uncovered mail routing issues. External e-mail and some internal e-mail were not always delivered to listserves, i.e. sttfac@uvi.edu and mail aliases, i.e. hrweb@uvi.edu. Mail traffi c has been re-routed according to industry standards. The re-routing bypasses servers that currently provide student mail and listserve services. Listserve e-mail addresses like stxfac@uvi.edu are no longer operational. Instead, we will use Exchange group distribution lists to communicate internally to staff and faculty. While the group distribution lists are being created, you are encouraged to continue using the “ALL”, “STTUSERS”, “STXUSERS” lists to communicate to groups. Please call the Helpdesk should you have further questions at 693-1466. Email Update ClearTXT Notifi cation System In an effort to improve the University of the Virgin Islands hu- man resources processes, the Human Resources (HR) Depart- ment has selected the web-based company PeopleAdmin to provide the solution needed to help us improve effi ciency and make improvements. PeopleAdmin is a web-base HR informa- tion system that is utilized by over 400 hundred Higher Educa- tion Institutions within the United States. In keeping with VISION 2012, adopting the PeopleAdmin system will enhance service delivery through the implementation of process improvements in the Human Resources Department. Over the next couple of months, HR will work closely with rep- resentatives from PeopleAdmin and ITS on the implementa- tion process, making the Position Management and Applicant Tracking electronic. The implementation of this system will include user training ses- sions across the University. User training is currently in progress. HR Department Selects PeopleAdmin The system will enable real-time position management to in- clude online: •Electronic Signatures for all approving managers •Requisitions generation •Job Descriptions generation •Position Evaluations •Annual and interim employee performance evaluation •Exit Interviews The Applicant Tracking feature will support the following: •Automate the job posting approval process and posting of vacancies online •Enable on-time acknowledgement notices to perspective employees; •Provide all applicants with automated feedback •Enable on-line reviewing of applicant profi le by HR and the hiring managers ITS is pleased to announce a new service for audio conferencing for groups of six or more participants. Please Note: Our current telephone system allows audio conferencing capability for up to fi ve simultaneous participants. Soundpath Simplicity offers the following features to UVI customers: ITS will work with each component to determine how each department will receive service. Individuals should contact their component offi ces for access codes. Audio Conferencing Solution •Soundpath Conferencing Services requires a cost of 7 cents per minute per line on audio conference calls and provides an 800 number to access the conference call. •Easy to use •Personalized, easy-to-remember pass code •Simplifi ed billing •Secure •Flexible •Conference recording and replay •Soundpath can provide to UVI, operator-assisted calls for up to thirty-fi ve (35) participants and one operator to meet and greet each participant •Transcriptions •Participant List •CD or WAV fi les are available for recorded conference calls ITS Newsletter Vol. 3, Issue 3 Who’s Happening in Information & Technology Services Romeo Richardson: Romeo, who previ- ously worked as a temporary staff mem- ber in the Paiewonsky Library, joined the ITS staff as an Information Technology Specialist I in the Technology Customer Service department on April 1, 2008. Tiffany Hyndman: ITS welcomes Tiffany, who joined the ITS staff as a Call Center Agent in the Technology Customer Service department, on April 15, 2008. Moving up in the ranks.... Bethany Wilkes: Congratulations to Bethany who was recently promoted from Acting Manager to Manager of Learning Resources & Student Technology Services which became effective May 1, 2008! Sherna Gumbs: Congratulations to Sherna who has worked for the Ralph M. Paiewonsky Library since 1999 was recently promoted to Librarian II/Special Collections & University Archives! Ms. Gumbs also received from the University of Pittsburgh, through the UVI/Pitt project, a Masters degree in Library & Information Science and marched with UVI graduates on St. Thomas, Monday, May 12, 2008. Cecil Stanfi eld: ITS welcomes Cecil Stanfi eld to Enterprise Network Services. He comes to us from the great state of New Hampshire where he was a Communications Analyst. In that capacity, he performed such functions as SharePoint web development and maintenance on Cisco-based wide area networks. As an ENS Infrastructure Specialist III, he will be primarily responsible for the HP and Cisco networking gear on the St. Thomas campus. He will also be responsible for maintaining specifi c Microsoft-based servers. Judith Rogers, Manager, Learning Resources & Faculty Technology Services (STX), will be delivering a paper and participating in a panel discussion on the Digital Library of the Caribbean at the upcoming 33rd Annual Conference of the Caribbean Studies Association, May 25 – 30, 2008 in San Andres, Colombia. News Flash... Welcome to ITS... ITS would like to recognize two of our staff members for outstanding job performance. Con- gratulations to Giovanni Garcia and Burt Chesterfi eld for winning the Employee Recogni- tion Award! Keep up the good work! And the Winners are... Congratulations to Recent ITS Graduates... Other ITS staff members (STX) received Masters degrees in Library & Information Science from the University of Pittsburgh through the UVI/Pitt project and marched with UVI grad- uates on St. Croix, Tuesday, May 13, 2008: Jonell Johnson, Library Specialist I, part-time Celia Prince-Richard, Administrative Assistant III Elroy Richard, Library Specialist I St. Croix Campus: RR 1, Box 10000 Kingshill St. Croix, Virgin Islands 00850-9781 St. Thomas Campus: #2 John Brewer’s Bay St. Thomas, Virgin Islands 00802-9990 The University of the Virgin Islands is accredited by the Commission on Higher Education of the Middle States Association of Colleges and Schools, 3624 Market Street, Philadel- phia, PA 19104, 215-662-5606. The Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Commission on Recognition of Postsecondary Accreditation. Send E-mail to: pr@uvi.edu Shelly Anslyn-Jones, Library Assistant III (STX), received a Bachelor of Arts degree in Business Administration/Marketing from UVI. Shelly Ansyln-Jones Elroy Richard Celia Prince-Richard Christine Freeland, Call Center Agent (STT), recieved a Bachelor of the Arts de- gree in English from UVI. Chirstine Freeland